“Waiting for Valid OnRobot VG ID Time out”

Hello

New to the forum so hello!!

A member of my team is having an issue with using the onrobot vgc10, he has followed the installation proccess to the letter, however when trying to run a program the error “Waiting for Valid OnRobot VG ID Time out” is displayed. we are able to toggle the gripper manually.

Kind regards

RObin