UR20 Lightbase mistake

Hello, I have a new UR20, but I’ve noticed that the base light isn’t turning on. I’ve already tried using the script commands to change it to a solid color, turn it off, and return it to normal operation, but they didn’t work:

set_baselight_solid(r,g,b) -

    Example set_baselight_solid(0,0,250)

set_baselight_off

set_baselight_iec

and they didn’t work.

Do you know of any connector or physical part I could check?