Polyscope X 10.12 - Ethernet/IP

Technical Questions
1

Does anyone tried to communicate using Ethernet/IP on Polyscope x 10.12 to PLC? I don’t know why the polyscope X 10.12 intermittently gets connected then no scanner (on a loop) with keyence KV-7500 and KV-XLE02. I use the Universal Robot EDS file and tried to increase the RPI from 10ms - 50ms but still got this trouble.

PS. I also tried this set-up on Polyscope 5 and didn’t encounter this issue.

2

@v51 It does happen with some PLC vendors and we’re trying to pinpoint the root cause.
There is a feature to record E/IP communication in 10.13 ( Release Notes 10.13.X )
Could you update, enable “network diagnostics”, try to connect from PLC and take support file?
PM me with support file.