No set waypoint accept button

Technical Questions Report a Bug
1

Steps to reproduce:
As it sounds, our custoemr isunable to repeatably reproduce this issue, but steps for one user to reproduce are outlined In this post. Program cannot be saved, and polyscope must be rebooted, meaning unsaved changes will be lost, which is undesirable.

Expected Behavior:
Should be able to successfully save waypoint. via use of the green “OK” button which should appear automatically, or be able to cancel via the red “Cancel” button

Actual Behavior:
Rarely, the OK and Cancel buttons will not be present, and polyscope becomes softlocked on the set waypoint move screen. Restarting the robot seems to be the only way to return to polyscope.

Workaround Suggestion:
None.

Affected Version(s):
At least 5.4, 5.21.3 (UR20). This bug is also discussed In this post

Screenshot is below:

cantSetThisWaypoint
cantSetThisWaypoint1152×2048 335 KB

1 Like
2

I’ve had this happen on rare occasion too. I think we hit the power button, at which point it did at least prompt to save changes.

3

It’s very frustrating, we haave 1 customer in particular who seems to see this more commonly. Have you ever found any steps to be able to reproduce it consistently?

4

I actually just made it happen by doing what the guy did in the post you linked. But when I rebooted the robot and did it again I couldn’t make it happen again. Probably something if there’s extra load on the controller when you do that specific action.

5

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Just posting for posterity’s sake. We’ve also had this happen where not even the move arrow graphics will appear. Every other menu UI tab gets disabled you can’t click away. Have to just reboot.