Hi @jumpingjack
This forum is designed around URCap development and the UR software platform.
Thus bugs reported here are expected to be related to eg. the URCap API itself or other UR software interfaces(i.e. RTDE).
The report you mention here sounds more related to the particular application or a specific UR+ Partner product.
This should generally be reported directly to the UR+ Partner or your distribution partner.
However - I am happy that your issue has been resolved.