UR 20 Booting issue. Black screen


Checking to see if someone has seen this before and what my issue might be? I’ve already switched out the pendant, and have the same problem. When I power up the robot, I get the Universal Robot label on the screen. It then pops up DVI no signal in the bottom left of the screen. After a few seconds the bottom left changes to Scanning ports, no signal. Then the screen goes completely black.
Any thoughts on this would be helpful. Is it a communication cable, main board issue??

Please reach out to your distributor and create a service case in myUR.
https://myur.universal-robots.com/

If you don’t have a myUR account yet, you’ll need to sign up and wait for account activation. Your distributor can create a case on your behalf to speed up the process.

I have this same issue. Did you ever find a resolution?