The Tools sometimes not receiving their command

Technical Questions Robot Communication
1

Hello,
I am new in the Robot business.
I have an UR16e, a OnRobot Compute Box, and there a Gripper RG6 and a Vacuum Gripper VGC10 are connected.
The Robot and the Compute Box are connected to the same Router. On the Router a fixed IP will be given for the robot and the compute box.

My problem is, that sometimes, and not reproduceable one of the tools do not perform their command.
I run the same program (all written in Polyscope) and then sometimes the gripper do not open ore close.
When I rerun without any changes in the code, it will work again.

First question, any idea what exactly i have to enter in the computebox settings?
And second, any idea what can cause such issues?

Thanks in advance

2

Hi Martin,

have you tried connecting it directly to the robot? Did this result in the same behavior? You could also try connecting one tool directly to the Tool IO.
Creating a minimum example, which makes this issues reproducible would also be helpful

If this does not help, the onRobot Support Team may also be able to guide you here.