Remote Control Inconsistent or Not Working

Steps to reproduce:
I have a UR-5 with Software 5.17.3 and build date of aug 2024. I have Start Program, Stop Program and pause program bits setup. I know the bits are functional and mapped correctly. I have Remote Control enabled in the System Settings. I have the correct Variables setup in my Startup menu. I put the system in remote run. I restart the robot. The machine powers up. I initialize the robot. I go to my hmi and hit the start and stop button that is tied to to the start/stop buttons in the robot. Nothing happens. I have another robot setup in the exact same way (to the very best of my knowledge) and it does start and stop from remote buttons.

Expected Behavior:
When I stop the robot from my remote panel button (that is tied to the stop bit in the robot) I expect the program to stop.

When I start the robot from my remote panel button (that is tied to the start bit in the robot) I expect the program to start.

Actual Behavior:
Nothing happens or intermittent working…can’t make heads or tails of this.

Workaround Suggestion:
If anyone knows of workarounds or exact foolproof method of making this work properly, I am all ears. Thank you.

Robot Serial Number:
20245501648 (remote control functions not working), 20245501649 (remote control functions currently working)

Affected Version(s):
Universal robots software: 5.17.3, baseline 12.8.850, polyscope 74.16.249, controller 68.12.20, firmware 41.4.160, platform 0.1.1

workaround suggestion: posting a bug when running software that’s not up to date is a bit silly. there is some release notes related to remote issues with fieldbus enabled in 5.21. maybe update to the latest version and try again.

“Fixed issue preventing remote start, pause, or stop when Ethernet/IP or PROFINET fieldbus is enabled.”

sorry to be “silly”. thank you for pointing me in the right direction that I obviously could not find for myself and ended up turning to the desperation of a message board to be talked to like I’m a child.

Reading that back, it did sound a bit rude. My B. hope updating solves your problem!

No problem. I appreciate the help. And also appreciate you acknowledging there is a bug is the old software. Makes me feel extra good about posting that in the bugs section.