Polyscope 5,12 stuck at 100%

Hello,

Our UR5e ployscope 5.12 is stuck at 100%, and will not load.

I installed a brand new OnRobot URcap for a gripper when another gripper URcap was already installed. It was working fine till i installed new URcap and restarted it.

I think there is some issues with that, but i am clear.

What should i do to get this issue resolved.
any suggestions, please???