Polyscope 5.11 stuck at 100% when loading

Technical Questions
1

Hi,

I’m facing some issues to boot a UR10e with Polyscope version 5.11. It suddenly stopped booting properly and every time I try it gets stuck at 100%. I haven’t updated Polyscope before to this issue, it was working fine with 5.11 some days ago.
I followed this thread to get some logs but I don’t know exactly what’s going on and how to solve it. Any idea on how can I make Polyscope boot again?

Thanks in advance!

1710256759216
17102567592161920×1440 317 KB

2

I don’t think there’s a lot to be done except for a new installation of PolyScope.

You can retrieve your programs and stuff by mounting the SD card on your computer. You also need to do this to install a new image.
If you’re not up for the task yourself, you should contact your local distributor and have them do it for you.

3

Ok. I’ll try with a new installation of Polyscope.

Thanks!

4

I have the same issue happening repeatedly every few weeks in a UR10e robot, and it also happened once to me with a UR5e. Reinstalling Polyscope fixes the issue. But it’s annoying to keep doing that as it’s stopping my production line. Any idea of why this keeps happening? Is there anything I could do to avoid this problem? Or at least, to reduce the chances it happens again?

5

I haven’t personally seen this issue before. Maybe it’s a URCap or something that’s the culprit?

Are you running the latest version 5.16.1?

6

I’m not using any URCap. I just operate the robot by installing Polyscope, copying a program.urp, and running it remotely using ssh. This issue has happened at least with Polyscope 5.11 and 5.15. I just reinstalled the newest 5.16, but I’m afraid that will not solve the issue since previous updates didn’t fix this.

7

You might want to contact a distributor and have them write to UR themselves. It sounds like something that should be looked at. :slight_smile: And maybe they’ve heard of something.