No mouse pointer on Polyscope X

Technical Questions Report a Bug
1

Steps to reproduce:
Take a Cobot with Polyscope X (in our case 10.11.x). Plug in an USB mouse.

Expected Behavior:
Mouse pointer gets visible, and mouse can be used to click.

Actual Behavior:
Clicking works, but pointer is invisible, so it is not useable!

Workaround Suggestion:
-

Robot Serial Number:
Robot, don’t know the Serial Number, and I also don’t think its relevant in this case.

Affected Version(s):
Polyscope X (10.11.x and probably newer, as the release note of 10.12.x doesn’t mention anything in this direction)

2

The pointer is invisible by default because it is a design choice.

3

Hi,

/usr/lib/systemd/system/web-chromium.service

Remove the nocursor flag and reboot to make it visible :wink:

4

So it’s been decided that the use of an external USB mouse is not permitted in PolyScope X? That sounds like a very weird decision to me.

5

Agreed. Especially since new teach pendants we’ve been getting are very unresponsive on like the bottom 3rd of the screen (conveniently right where the keyboard is so typing anything is incredibly difficult).

6

Today I experienced a difficult situation during the setup of a brand new UR5e with Polyscope X.

My goal was to operate the robot without using the teach-pendant. I connected everything like described in the user manual and tried to run without success.

During my trials I wired the operation mode switch to safety inputs and configured it.

The operation switch does not work and will “lock you” in automatic mode if the teach-pendant is connected again. The only way to change operation back to manual is to:

    1. Shutdown control box.

    2. Disconnect the teach-pendant.

    3. Turn operation mode switch to manual position.

    4. Connect an external screen via an active display port adapter.

    5. Power on the control box.

    6. Connect external USB keyboard and mouse.

    7. Enable the teach-pendant in the safety settings (hardware).

    8. Save and shutdown.

    9. Connect teach-pendant.

  2. Power on the control box.
    Problem “stuck in auto mode” solved.. Using the external keyboard and mouse is very hard since the mouse cursor is not visible (the mouse is still active), and the software not being adapted for keyboard usage.

7

Thanks for the tip, it works!

Ill mark it as solution, even though it is “just” a workaround.

@cags even though you dont consider it as a bug, I’d like you to add it to the road map → simple feature → if mouse is attached mouse pointer gets shown
Thanks in advance!

8

I thought i was the only one… has UR been warrantying them or no?

9

Yeah we’ve been sending them in and they’ve been getting replaced.

10

nice. issues with 3pe and standard?

11

I think we’ve just had 3PEs in lately, so can’t really say on the standards