Issues booting the robot

The robot started presenting issues with the booting sequence, so we tried re-installing a new image on the SD card. After trying different image versions, we encountered the following problem.

The robot boots fine with the new version, and asks for the serial number. Once we enter this information it jumps to the next screen asking what we want to do with the robot. But no matter what we choose, it doesn’t change the screen and after a few seconds, it reboots over and over.

what type of robot is it?
Which files do you copy to the new image?