Hello all,
The company where i am working installed an Ewellix LiftKit for two months at a customer.
The customer, after the 8h shift, they are turning off the robot and PLC. Every morning, at the first program start, the following error appears on the robot:
The LiftKit does not respond to any commands only after one restart of the robot.
The technical support from Ewellix is answering very very hard and the only thing they said is to reinitialize the elevator. We did it, but the problem still appears.
Does somebody know what could be the problem? Did it happened to somebody else?
Thank you.