Error Message at boot after updating to SW 3.12

Technical Questions
1

Software version: 3.12
Robot generation: CB31 UR5

Steps to reproduce:

  1. First step: start the robot

Expected behavior: normal boot

Actual behavior: error message while loading polyscope

error_message_ur5
error_message_ur5723×541 57.3 KB

Hello everbody,

I´ve just updated my UR5 CB31 to SW Version 3.12.0, previous version was 3.11.0. As you can see in the attached picture, I got an error message without any notes while loading polyscope. The message appears at 21% and stays until 100%. If I don´t touched the “OK Button”, the systems stucks at 100%. Only after clicking three times the “OK Button”, it forwarded me to the normal menu.

Beside this error, I didn´t found any others failures until now. I allready uninstalled all UR Caps, but it didn´t change the behaviour.

Even if there is no other error, I want to know the reason and optimally solve the problem with the error message.

Do you have any tips for me?

Many thanks in advance and best regards,

Frederik

2

Hello,

Thanks for reporting this. Could you please provide a polyscope.log and polyscop-startup-xx.log files?

Polyscope.log is a part of a flight report but also resides in /root.
You can find polyscope-startup-xx.log in /tmp.

3

Hello,

thanks for your fast reply. Unfortunately the file polyscope.log is empty.

polyscope_startup.pdf (37.3 KB)