Hola, we need some help with our UR Gripper, we have error notified UCG-1,We followed all of the notification instructions as always (this is not the first time we use HAND-E grippers), We using the Tool I/O interface to be controlled by Robotiq_Grippers.
After we turn the power on and provide supply to the gripper, the blue LED is lit continuously. We can activate the gripper by the menu that is on the top right corner of the teach pendant and operate it in normal mode.
But there the problem starts because when we try to activate the gripper through the Installation Tab (like in instruction), LED starts to blink blue and red and we cannot activate it.
The same thing happens when we start to operate the robot
And then - when we try to activate it again from the top menu we got an error that says “An error occurred with the grippers. Go to Installation Tab and tap ‘Scan’. Error code: [UCG-1]”
Have you ever come across such a problem?
Thank you in advance for replay,
Regards
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