Is there a way to write to the log basic information that could help the user with troubleshooting?
You can use the dashboard server to add to log. The dashboard server is pretty easy to connect too.
Here is a link to the HowTo Dashboard Server
How would I do that from a program or installation node?
First setup a socket connection
Note that “getPIip()” would be the address of the UR and the port for the dashboard server for 29999
Then you can send messages through that connection
You can also consider the textmsg() Script code.