Nutai cobot VNC control issue

Hi
I am using a UR20 e-series on polyscope version 5.14.5.I recently installed a trial version of Nutai cobot vnc. I cannot control the robot from my laptop from the move tab. does anyone have any advice to how I can use the move tab?
I can control the program from the laptop in automatic mode but if I switch to manual and try to use the move tab the arrows remain frozen. The only way to use the move tab is to hold the 3PE switch which obviously defeats the purpose of trying to control remotely. Any advice is greatly appreciated.
Dave

I don’t think you have any other choice than to use the 3PE switch on this robot. Remote controlling it without being there physically is not intended due to safety reasons.