Vnc doesn't work

Technical Questions
1

I’ve installed the VNC program on two new UR10e (year 2024) but it doesn’t work. after a a couple of minutes appears a pop up with “Timed out waiting for a response from the computer” written on it. i tried to reinstall the VNC on the cobot, try different version of polyscope but still not work. there is no problem with the net or the subnet and both robot could be pinged.
with other 4 robots (years 2022 and 2023) it works correctly.

2

You should check that VNC is running on the robot. Make an SSH connection to the robot and type “x11vnc”. This should also start VNC if it isn’t running already. :slight_smile:

To connect to the robot with SSH:

  1. Connect robot and computer to the same network as you’ve done already.
  2. Open PowerShell or CMD in Windows.
  3. Type “ssh root@[IP ADDRESS]”
  4. You should be promted for a password now, which is “easybot”.
3

now it works. thank you!