Error C25A78 on a UR10

[ricardo.gonzalez1968]

I need help with the error C25A78, “Motor Encoder Index Not Found”.
How to do a factory reset on a UR10?

[ajp]

Hi @ricardo.gonzalez1968, it sounds like this robot may need servicing, please create a case in myUR:

https://myur.universal-robots.com/