UR Connect Unable to Find Robot

Technical Questions Robot Communication
1

We have a UR10e connected to the internet via Ethernet. we are showing connected on the pendent, ur caps is installed along with UR Connect. The issue is the UR connect (MY UR) will not find a robot on the online system. This is happening through the screen below or my dashboard. Could this be a firewall issue or a licensing issue?

Thank you

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2

  • Your firewall might be blocking the communication going on from the URCap, add the port 443 to your exceptions list.

  • After Polyscope 10.14, there might be some issues on port 80.

Please review this manual: 723-162-00_Connectivity Kit_en.pdf

If all the connection traffic is in order, contact your distributor regarding licensing.