Error Code C262A17, Failed to communicate with joint 0

Technical Questions
1

Hello,

I just received my UR5e. When I tried to boot the robot from the control pad,

I got the following error:

Robotinferface: C262A17: Communication: Failed to communicate with joint: 0

Can someone tell me what I should do to fix this? Any help is appreciated.

Thank you.

2

Solved after mounting the control box to the stand.

4

hi i have 2020 UR3e robot that stop running and i change to 2015 UR3e robot and the error code C262A17, Failed to communicate with joint 0 how can i fix this problem
Kevin