# UR5e Could not get fresh data package from robot **URL:** \ **Category:** ROS\ **Created:** [September 15, 2023, 8:30am UTC](https://forum.universal-robots.com/t/ur5e-could-not-get-fresh-data-package-from-robot/30427 "2023-09-15T08:30:17Z")\ **Posts on this page:** 7\ **Page:** 1
**Author:** ![anon93289908](https://avatars.discourse-cdn.com/v4/letter/a/ac8455/32.png) [@anon93289908](https://forum.universal-robots.com/u/anon93289908)\ **Post date:** [September 15, 2023, 8:30am UTC](https://forum.universal-robots.com/t/ur5e-could-not-get-fresh-data-package-from-robot/30427/1 "2023-09-15T08:30:17Z")
Hi. I’m new to ROS and UR and I want to use a PC to control our UR5e. I follow the guide on [Universal\_Robots\_ROS\_Driver](https://github.com/UniversalRobots/Universal_Robots_ROS_Driver) and when launching the ur5e\_bringup.launch there are scrolling errors ‘ **Could not get fresh data package from robot** ’ in the terminal. If I start the external\_control on ur pendant, there will show up a message telling ‘ **Ready to receive control commands** ’, but still reporting same errors. Seems that there’s no error on the UR5e pendant. ![1](https://us1.discourse-cdn.com/flex020/uploads/universal_robots/original/2X/6/6ba990fd6fcd72cf23831e80597d15ea428ec240.jpeg) Enviroment: Host PC Win11 with Ubuntu18.04 and ROS Melodic installed on Virtualbox Using a cable to connect my PC and UR5e In Virtualbox adapter bridged on Host PC’s ethernet adapter (which is connected with UR5e through a cable) Really appreciate your help!! Thank you ---
**Author:** ![filoucs](https://avatars.discourse-cdn.com/v4/letter/f/c77e96/32.png) [@filoucs](https://forum.universal-robots.com/u/filoucs)\ **Post date:** [September 16, 2023, 8:56pm UTC](https://forum.universal-robots.com/t/ur5e-could-not-get-fresh-data-package-from-robot/30427/2 "2023-09-16T20:56:11Z")
is the UR controller in local or remote mode? ---
**Author:** ![anon93289908](https://avatars.discourse-cdn.com/v4/letter/a/ac8455/32.png) [@anon93289908](https://forum.universal-robots.com/u/anon93289908)\ **Post date:** [September 18, 2023, 8:34am UTC](https://forum.universal-robots.com/t/ur5e-could-not-get-fresh-data-package-from-robot/30427/3 "2023-09-18T08:34:17Z")
Hi @filoucs , Do you mean the setting on the top-right of pendant? If yes that is in the local mode. If I switch to remote, I couldn’t start the external\_control program, and the PC couldn’t get connected ---
**Author:** ![anon93289908](https://avatars.discourse-cdn.com/v4/letter/a/ac8455/32.png) [@anon93289908](https://forum.universal-robots.com/u/anon93289908)\ **Post date:** [September 18, 2023, 11:16am UTC](https://forum.universal-robots.com/t/ur5e-could-not-get-fresh-data-package-from-robot/30427/4 "2023-09-18T11:16:44Z")
Okay I finally solved the problem by using Ubuntu on host pc rather than using virtualbox VM… Seems that virtual machines do influence the communication quality sometimes. Thank you ---
**Author:** ![1990442715](https://avatars.discourse-cdn.com/v4/letter/1/9d8465/32.png) [@1990442715](https://forum.universal-robots.com/u/1990442715)\ **Post date:** [September 13, 2024, 1:59am UTC](https://forum.universal-robots.com/t/ur5e-could-not-get-fresh-data-package-from-robot/30427/5 "2024-09-13T01:59:24Z")
I have the same mistake as you,Host PC Win11 with Ubuntu20.04 and ROS noetic installed on Virtualbox Using a cable to connect my PC and UR5e In Virtualbox adapter bridged on Host PC’s ethernet adapter (which is connected with UR5e through a cable), ![3381bbd83defb596cccb90d6249ce8da](https://us1.discourse-cdn.com/flex020/uploads/universal_robots/original/2X/4/4fe2a0972164369727867fe1cc720e95d419fc9d.jpeg) ---
**Author:** ![1990442715](https://avatars.discourse-cdn.com/v4/letter/1/9d8465/32.png) [@1990442715](https://forum.universal-robots.com/u/1990442715)\ **Post date:** [September 13, 2024, 2:01am UTC](https://forum.universal-robots.com/t/ur5e-could-not-get-fresh-data-package-from-robot/30427/6 "2024-09-13T02:01:17Z")
i don’t know how to fix this problem ,I am very eager for your help, thank you! ---
**Author:** ![zzzzzzhao](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.universal-robots.com/zzzzzzhao/32/6539_2.png) [@zzzzzzhao](https://forum.universal-robots.com/u/zzzzzzhao)\ **Post date:** [October 12, 2025, 9:10am UTC](https://forum.universal-robots.com/t/ur5e-could-not-get-fresh-data-package-from-robot/30427/7 "2025-10-12T09:10:28Z")
may i know how you solved that problem?