# UR 20 Booting issue. Black screen

**URL:** <https://forum.universal-robots.com/t/ur-20-booting-issue-black-screen/32153>\
**Category:** Technical Questions\
**Created:** [January 16, 2024, 2:23pm UTC](https://forum.universal-robots.com/t/ur-20-booting-issue-black-screen/32153 "2024-01-16T14:23:08Z")\
**Posts on this page:** 3\
**Page:** 1

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**Author:** ![kevin.killam](https://avatars.discourse-cdn.com/v4/letter/k/fbc32d/32.png) [@kevin.killam](https://forum.universal-robots.com/u/kevin.killam)\
**Post date:** [January 16, 2024, 2:23pm UTC](https://forum.universal-robots.com/t/ur-20-booting-issue-black-screen/32153/1 "2024-01-16T14:23:08Z")

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![IMG_3044](https://us1.discourse-cdn.com/flex020/uploads/universal_robots/original/2X/b/beab2c5ea2bde0da4daf9d2ecf94fdb71c4fe514.jpeg)  
Checking to see if someone has seen this before and what my issue might be? I’ve already switched out the pendant, and have the same problem. When I power up the robot, I get the Universal Robot label on the screen. It then pops up DVI no signal in the bottom left of the screen. After a few seconds the bottom left changes to Scanning ports, no signal. Then the screen goes completely black.  
Any thoughts on this would be helpful. Is it a communication cable, main board issue??

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**Author:** ![tywa](https://avatars.discourse-cdn.com/v4/letter/t/bc79bd/32.png) [@tywa](https://forum.universal-robots.com/u/tywa)\
**Post date:** [January 16, 2024, 4:03pm UTC](https://forum.universal-robots.com/t/ur-20-booting-issue-black-screen/32153/2 "2024-01-16T16:03:50Z")

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Please reach out to your distributor and create a service case in myUR.  
[https://myur.universal-robots.com/](https://myur.universal-robots.com/)

If you don’t have a myUR account yet, you’ll need to sign up and wait for account activation. Your distributor can create a case on your behalf to speed up the process.

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**Author:** ![stephen.giarrusso](https://avatars.discourse-cdn.com/v4/letter/s/eada6e/32.png) [@stephen.giarrusso](https://forum.universal-robots.com/u/stephen.giarrusso)\
**Post date:** [February 27, 2024, 6:04pm UTC](https://forum.universal-robots.com/t/ur-20-booting-issue-black-screen/32153/3 "2024-02-27T18:04:27Z")

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I have this same issue. Did you ever find a resolution?