# Support File on Polyscope X doesn't include the programs on the Robot!

**URL:** <https://forum.universal-robots.com/t/support-file-on-polyscope-x-doesnt-include-the-programs-on-the-robot/42227>\
**Category:** Report a Bug\
**Created:** [February 11, 2026, 7:04am UTC](https://forum.universal-robots.com/t/support-file-on-polyscope-x-doesnt-include-the-programs-on-the-robot/42227 "2026-02-11T07:04:40Z")\
**Posts on this page:** 1\
**Page:** 1

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**Author:** ![properInproperizer](https://avatars.discourse-cdn.com/v4/letter/p/7ab992/32.png) [@properInproperizer](https://forum.universal-robots.com/u/properInproperizer)\
**Post date:** [February 11, 2026, 7:04am UTC](https://forum.universal-robots.com/t/support-file-on-polyscope-x-doesnt-include-the-programs-on-the-robot/42227/1 "2026-02-11T07:04:40Z")

</div>

Steps to reproduce:  
_Create a Support File, and dezip it on your computer._

Expected Behavior:  
_There is a folder files, and inside it there is expected to be a folder programs, that includes all the programs on the robot (including its folder structure)._

Actual Behavior:  
_But it is missing completely. That leads to no possibility to extract all programs from robot which we need to in order to track changes over our source control system._

Workaround Suggestion:  
_-_

Robot Serial Number:  
_UR5e actual Serial Number not known by heart and probably also not relevant for this issue, as I expect it is a bug/miss in the implementation._

Affected Version(s):  
_Polyscope 10.11.x_