# Popup message on UR

**URL:** <https://forum.universal-robots.com/t/popup-message-on-ur/41024>\
**Category:** Technical Questions\
**Created:** [September 1, 2025, 11:36am UTC](https://forum.universal-robots.com/t/popup-message-on-ur/41024 "2025-09-01T11:36:12Z")\
**Posts on this page:** 4\
**Page:** 1

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**Author:** ![giorgigedaminski](https://avatars.discourse-cdn.com/v4/letter/g/898d66/32.png) [@giorgigedaminski](https://forum.universal-robots.com/u/giorgigedaminski)\
**Post date:** [September 1, 2025, 11:36am UTC](https://forum.universal-robots.com/t/popup-message-on-ur/41024/1 "2025-09-01T11:36:12Z")

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Hello everyone,

Robot gives me error message once in a while, please check the picture bellow.

Can you recommend please

- What cause this problem?
- how to fix?

More details - Robot always works remotely. Primary interface, RTDE and Dashboard server is used for communication to the cloud.

 ![WhatsApp Image 2025-09-01 at 13.32.36_a0338d22](https://us1.discourse-cdn.com/flex020/uploads/universal_robots/original/2X/2/2d89121b4d8b54c9667122d4df0623f8f4752e09.jpeg)

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**Author:** ![mvosseler](https://avatars.discourse-cdn.com/v4/letter/m/77aa72/32.png) [@mvosseler](https://forum.universal-robots.com/u/mvosseler)\
**Post date:** [September 1, 2025, 12:35pm UTC](https://forum.universal-robots.com/t/popup-message-on-ur/41024/2 "2025-09-01T12:35:19Z")

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We can just guess by the little information given.

Are you logging some information? It looks like you create a memory access violation when trying to save the log. Either the memory is full or you overextend the output stream. But thats only a guess.

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<div class="post-metadata">

**Author:** ![giorgigedaminski](https://avatars.discourse-cdn.com/v4/letter/g/898d66/32.png) [@giorgigedaminski](https://forum.universal-robots.com/u/giorgigedaminski)\
**Post date:** [September 1, 2025, 12:47pm UTC](https://forum.universal-robots.com/t/popup-message-on-ur/41024/3 "2025-09-01T12:47:24Z")

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I deleted the backup files which weren’t needed any more. Popup wasn’t given to the robot anymore. Let’s see how it reacts afterwards. Most probably this is a problem of memory.

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**Author:** ![giorgigedaminski](https://avatars.discourse-cdn.com/v4/letter/g/898d66/32.png) [@giorgigedaminski](https://forum.universal-robots.com/u/giorgigedaminski)\
**Post date:** [September 2, 2025, 6:53am UTC](https://forum.universal-robots.com/t/popup-message-on-ur/41024/4 "2025-09-02T06:53:11Z")

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We deleted backup files, old log files. This provided memory for new log files; thus, popup didn’t show up anymore.