# PolyscopeX-10.13.0-0.9.454.urup not detecting Camera Feed from orbbec-gemini-v335Lg

**URL:** <https://forum.universal-robots.com/t/polyscopex-10-13-0-0-9-454-urup-not-detecting-camera-feed-from-orbbec-gemini-v335lg/43077>\
**Category:** Robot Communication\
**Created:** [July 16, 2026, 1:37pm UTC](https://forum.universal-robots.com/t/polyscopex-10-13-0-0-9-454-urup-not-detecting-camera-feed-from-orbbec-gemini-v335lg/43077 "2026-07-16T13:37:45Z")\
**Posts on this page:** 2\
**Page:** 1

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**Author:** ![gmunusamy](https://avatars.discourse-cdn.com/v4/letter/g/c37758/32.png) [@gmunusamy](https://forum.universal-robots.com/u/gmunusamy)\
**Post date:** [July 16, 2026, 1:37pm UTC](https://forum.universal-robots.com/t/polyscopex-10-13-0-0-9-454-urup-not-detecting-camera-feed-from-orbbec-gemini-v335lg/43077/1 "2026-07-16T13:37:45Z")

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Hi Team,

We are setting up AI Accelerator With UR5e And observing that Camera is not getting detected on the PollyScopeX.

We installed the following SWs on PollyScope X.

PolyscopeX-10.13.0-0.9.454.urup  
aia-core-2.1.33-2.urcapx

orbbec-gemini-v335Lg-1.3.10.urcapx

Advantech is powered and its has default SW packages.

We tried using both USB and Fakra cables and turning the switch to U and M respectively as per cable type.

Can we get technical support on this ?

Looking forward to hearing!

Thanks.

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**Author:** ![eric.feldmann](https://avatars.discourse-cdn.com/v4/letter/e/94ad74/32.png) [@eric.feldmann](https://forum.universal-robots.com/u/eric.feldmann)\
**Post date:** [July 16, 2026, 4:57pm UTC](https://forum.universal-robots.com/t/polyscopex-10-13-0-0-9-454-urup-not-detecting-camera-feed-from-orbbec-gemini-v335lg/43077/2 "2026-07-16T16:57:16Z")

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You may have better luck creating a case with myUR. This forum is a great place as well, I tend to just send feelers out to multiple places when I get in a bind. Good luck!