# Password reset - Mode change

**URL:** <https://forum.universal-robots.com/t/password-reset-mode-change/4320>\
**Category:** Technical Questions\
**Tags:** password\
**Created:** [May 20, 2019, 7:24pm UTC](https://forum.universal-robots.com/t/password-reset-mode-change/4320 "2019-05-20T19:24:45Z")\
**Posts on this page:** 4\
**Page:** 1

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**Author:** ![anon48595370](https://avatars.discourse-cdn.com/v4/letter/a/9de053/32.png) [@anon48595370](https://forum.universal-robots.com/u/anon48595370)\
**Post date:** [May 20, 2019, 7:24pm UTC](https://forum.universal-robots.com/t/password-reset-mode-change/4320/1 "2019-05-20T19:24:45Z")

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Hi there,

I have an actual UR3e that I am setting up. I’ve loaded the Installation and Program Files to URCAPS Starter Package SDK 1.5.0 but for some reason it doesn’t allow me to change from Automatic/Remote to Manual mode. Its not taking the password that I set up from the actual Robot.

![password](https://us1.discourse-cdn.com/flex020/uploads/universal_robots/original/2X/1/19465f954e68521cadd949019c8a2201be84838a.jpeg)

Has anyone come across this before?

Thanks…

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<div class="post-metadata">

**Author:** ![anon48595370](https://avatars.discourse-cdn.com/v4/letter/a/9de053/32.png) [@anon48595370](https://forum.universal-robots.com/u/anon48595370)\
**Post date:** [May 20, 2019, 7:27pm UTC](https://forum.universal-robots.com/t/password-reset-mode-change/4320/2 "2019-05-20T19:27:35Z")

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Its basically stuck on this mode…

![password1](https://us1.discourse-cdn.com/flex020/uploads/universal_robots/original/2X/3/371f8d7610e231fdecfbab95fc2eeafc984a1bf5.jpeg)

I would greatly appreciate any help I could get.

Thanks!

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<div class="post-metadata">

**Author:** ![inu](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.universal-robots.com/inu/32/732_2.png) [@inu](https://forum.universal-robots.com/u/inu)\
**Post date:** [May 21, 2019, 3:12pm UTC](https://forum.universal-robots.com/t/password-reset-mode-change/4320/3 "2019-05-21T15:12:40Z")

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Please contact your local distributor, they can help you reset the password on the system.

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<div class="post-metadata">

**Author:** ![Savoia](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.universal-robots.com/savoia/32/4844_2.png) [@Savoia](https://forum.universal-robots.com/u/Savoia)\
**Post date:** [January 27, 2021, 1:46am UTC](https://forum.universal-robots.com/t/password-reset-mode-change/4320/4 "2021-01-27T01:46:14Z")

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Closed on January 27, 2021, 1:46am UTC