# How to access the popup text via primary port

**URL:** <https://forum.universal-robots.com/t/how-to-access-the-popup-text-via-primary-port/26260>\
**Category:** Robot Communication\
**Created:** [January 18, 2023, 12:54am UTC](https://forum.universal-robots.com/t/how-to-access-the-popup-text-via-primary-port/26260 "2023-01-18T00:54:33Z")\
**Posts on this page:** 1\
**Page:** 1

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**Author:** ![idocx](https://avatars.discourse-cdn.com/v4/letter/i/a5b964/32.png) [@idocx](https://forum.universal-robots.com/u/idocx)\
**Post date:** [January 18, 2023, 12:54am UTC](https://forum.universal-robots.com/t/how-to-access-the-popup-text-via-primary-port/26260/1 "2023-01-18T00:54:33Z")

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According to the primary port interface document, we can read the text in popup windows (e.g., raised by `popup` function in ur script) via the primary port.

 ![image](https://us1.discourse-cdn.com/flex020/uploads/universal_robots/original/2X/e/efce5426a81adf5044a41c4ccd5402e417984f89.png)

However, after trying to communicate with the primary port on our UR5E robot (polyscope version 5.11.0), we cannot find a message package with `robotMessageType = ROBOT_MESSAGE_TYPE_POPUP` even if there is a popup window on the polyscope software.

Could anyone tell me under what condition the robot will send us a POPUP message? How can I read the popup text via the primary port (or any other interface)?

Thanks!