# Error with visor

**URL:** <https://forum.universal-robots.com/t/error-with-visor/33318>\
**Category:** Technical Questions\
**Created:** [March 20, 2024, 8:22pm UTC](https://forum.universal-robots.com/t/error-with-visor/33318 "2024-03-20T20:22:34Z")\
**Posts on this page:** 2\
**Page:** 1

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**Author:** ![segoleneibikamoukagn](https://avatars.discourse-cdn.com/v4/letter/s/58f4c7/32.png) [@segoleneibikamoukagn](https://forum.universal-robots.com/u/segoleneibikamoukagn)\
**Post date:** [March 20, 2024, 8:22pm UTC](https://forum.universal-robots.com/t/error-with-visor/33318/1 "2024-03-20T20:22:34Z")

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Hello I’m a student and I work on a UR5 equipped with a visor. I try to do a pick and collect programm based on the color differentiation . Unfortunately when I try to launch the program create on my computer with the robot it puts me as error output data relative to the visor. How can I fix this ?

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**Author:** ![k.berdel](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.universal-robots.com/k.berdel/32/2465_2.png) [@k.berdel](https://forum.universal-robots.com/u/k.berdel)\
**Post date:** [April 17, 2024, 10:52am UTC](https://forum.universal-robots.com/t/error-with-visor/33318/2 "2024-04-17T10:52:40Z")

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Hello,

unfortunately, we cannot monitor this forum on a daily basis for inquiries regarding our products. Please contact [support@sensopart.de](mailto:support@sensopart.de) for any inquiries with respect to the camera.  
Thank you and best regards  
Klaus Berdel

–  
SensoPart  
Product Management Vision