# Error message in palletizing wizard after opening a new program

**URL:** <https://forum.universal-robots.com/t/error-message-in-palletizing-wizard-after-opening-a-new-program/28851>\
**Category:** Report a Bug\
**Created:** [June 6, 2023, 12:51pm UTC](https://forum.universal-robots.com/t/error-message-in-palletizing-wizard-after-opening-a-new-program/28851 "2023-06-06T12:51:24Z")\
**Posts on this page:** 1\
**Showing post:** 2

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**Author:** ![eric.feldmann](https://avatars.discourse-cdn.com/v4/letter/e/94ad74/32.png) [@eric.feldmann](https://forum.universal-robots.com/u/eric.feldmann)\
**Post date:** [June 6, 2023, 1:30pm UTC](https://forum.universal-robots.com/t/error-message-in-palletizing-wizard-after-opening-a-new-program/28851/2 "2023-06-06T13:30:30Z")

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I’ve seen this a few other times by people reporting this, and it seems they are always using subprograms as well. It’s a bug on UR’s end, unfortunately, and there won’t be anything you can do to fix it beyond what you’ve done by reporting it. You could try workarounds like rebooting the robot or something.

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