Error during the boot: "codemeter...failed!" - Robotiq URCap

[Kiuv]

Hi everyone

I have a problem during the boot of the robot, looks like the polyscope did’t start.

The error message that appear during the boot and before a permanent black screen is this one:
“startpar service(s) returned failure: codemeter . . . Failed”

Hope this information can be usefull.
Tell me if you need some more details.

Thanks in advance for the support.

[jbm]

UR does not use codemeter software.
Do you maybe have any other URCaps installed or recently uninstalled any URCaps?

[Kiuv]

I have installed:
robotiq 2 finger gripper
robotiq torque sensor
robotiq wrist camera

[jbm]

I believe Robotiq use Codemeter software.
Maybe @esamson or @a.mottard can help?

[Kiuv]

Ok thanks, I will contact them and let you know.

[esamson]

@jbm @Kiuv Yes the licensing systems of the Robotiq Vision uses Codemeter software. The support team will get in touch with you to help you with that.