# Error during the boot: "codemeter...failed!" - Robotiq URCap

**URL:** <https://forum.universal-robots.com/t/error-during-the-boot-codemeter-failed-robotiq-urcap/991>\
**Category:** Technical Questions\
**Created:** [July 20, 2017, 7:59am UTC](https://forum.universal-robots.com/t/error-during-the-boot-codemeter-failed-robotiq-urcap/991 "2017-07-20T07:59:47Z")\
**Posts on this page:** 7\
**Page:** 1

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**Author:** ![anon3410933](https://avatars.discourse-cdn.com/v4/letter/a/a6a055/32.png) [@anon3410933](https://forum.universal-robots.com/u/anon3410933)\
**Post date:** [July 20, 2017, 7:59am UTC](https://forum.universal-robots.com/t/error-during-the-boot-codemeter-failed-robotiq-urcap/991/1 "2017-07-20T07:59:47Z")

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Hi everyone

I have a problem during the boot of the robot, looks like the polyscope did’t start.

The error message that appear during the boot and before a permanent black screen is this one:  
“startpar service(s) returned failure: codemeter . . . Failed”

 ![](https://us1.discourse-cdn.com/flex020/uploads/universal_robots/original/1X/56c3c576b88c7b830d25b87a942c5e12619cfcc8.jpg)

Hope this information can be usefull.  
Tell me if you need some more details.

Thanks in advance for the support.

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**Author:** ![jbm](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.universal-robots.com/jbm/32/614_2.png) [@jbm](https://forum.universal-robots.com/u/jbm)\
**Post date:** [July 20, 2017, 8:05am UTC](https://forum.universal-robots.com/t/error-during-the-boot-codemeter-failed-robotiq-urcap/991/2 "2017-07-20T08:05:03Z")

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UR does not use codemeter software.  
Do you maybe have any other URCaps installed or recently uninstalled any URCaps?

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<div class="post-metadata">

**Author:** ![anon3410933](https://avatars.discourse-cdn.com/v4/letter/a/a6a055/32.png) [@anon3410933](https://forum.universal-robots.com/u/anon3410933)\
**Post date:** [July 20, 2017, 8:14am UTC](https://forum.universal-robots.com/t/error-during-the-boot-codemeter-failed-robotiq-urcap/991/3 "2017-07-20T08:14:02Z")

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I have installed:  
robotiq 2 finger gripper  
robotiq torque sensor  
robotiq wrist camera

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<div class="post-metadata">

**Author:** ![jbm](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.universal-robots.com/jbm/32/614_2.png) [@jbm](https://forum.universal-robots.com/u/jbm)\
**Post date:** [July 20, 2017, 8:38am UTC](https://forum.universal-robots.com/t/error-during-the-boot-codemeter-failed-robotiq-urcap/991/4 "2017-07-20T08:38:08Z")

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I believe Robotiq use Codemeter software.  
Maybe @esamson or @anon94784123 can help?

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<div class="post-metadata">

**Author:** ![anon3410933](https://avatars.discourse-cdn.com/v4/letter/a/a6a055/32.png) [@anon3410933](https://forum.universal-robots.com/u/anon3410933)\
**Post date:** [July 20, 2017, 8:41am UTC](https://forum.universal-robots.com/t/error-during-the-boot-codemeter-failed-robotiq-urcap/991/5 "2017-07-20T08:41:10Z")

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Ok thanks, I will contact them and let you know.

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**Author:** ![esamson](https://avatars.discourse-cdn.com/v4/letter/e/f9ae1b/32.png) [@esamson](https://forum.universal-robots.com/u/esamson)\
**Post date:** [July 20, 2017, 4:34pm UTC](https://forum.universal-robots.com/t/error-during-the-boot-codemeter-failed-robotiq-urcap/991/6 "2017-07-20T16:34:02Z")

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@jbm @anon3410933 Yes the licensing systems of the Robotiq Vision uses Codemeter software. The support team will get in touch with you to help you with that.

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**Author:** ![system](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.universal-robots.com/system/32/1_2.png) [@system](https://forum.universal-robots.com/u/system)\
**Post date:** [January 19, 2021, 6:51pm UTC](https://forum.universal-robots.com/t/error-during-the-boot-codemeter-failed-robotiq-urcap/991/7 "2021-01-19T18:51:05Z")

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