# Erro comunication UR with VISOR CAMERA

**URL:** <https://forum.universal-robots.com/t/erro-comunication-ur-with-visor-camera/19148>\
**Category:** Robot Communication\
**Created:** [February 9, 2022, 8:38am UTC](https://forum.universal-robots.com/t/erro-comunication-ur-with-visor-camera/19148 "2022-02-09T08:38:58Z")\
**Posts on this page:** 4\
**Page:** 1

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**Author:** ![anon30404935](https://avatars.discourse-cdn.com/v4/letter/a/a3d4f5/32.png) [@anon30404935](https://forum.universal-robots.com/u/anon30404935)\
**Post date:** [February 9, 2022, 8:38am UTC](https://forum.universal-robots.com/t/erro-comunication-ur-with-visor-camera/19148/1 "2022-02-09T08:38:58Z")

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Hi,

My company has a UR5 with polyscope 3.10 and a visor camera V10-A. Sometimes (3 ou 4 time a day) the robot stop and give the error “REQUEST ERROR (Change Job) - Faled to process request, connection is closed. Load a valid job set with a valid active job”.  
To correct i have to go in the polyscope to Installation menu, Visor Robotic and press “Set active job”.  
What can i do to prevent this to happen?.

Thanks,  
Nuno Rolo

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**Author:** ![anon30404935](https://avatars.discourse-cdn.com/v4/letter/a/a3d4f5/32.png) [@anon30404935](https://forum.universal-robots.com/u/anon30404935)\
**Post date:** [February 15, 2022, 12:27pm UTC](https://forum.universal-robots.com/t/erro-comunication-ur-with-visor-camera/19148/2 "2022-02-15T12:27:15Z")

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Hi again,  
This error occurs when the robot stop due to a collision and the robot turn off the motors  
automatically. After that i or the technician turn on the motors and starting the program. When the program give a trigger to the camera it gives the error.  
It seems to me that the robot turns off the camera after the collision and loses communication with the camera.  
Can someone help me please?

Thanks,  
Nuno Rolo

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**Author:** ![k.berdel](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.universal-robots.com/k.berdel/32/2465_2.png) [@k.berdel](https://forum.universal-robots.com/u/k.berdel)\
**Post date:** [July 8, 2022, 9:20am UTC](https://forum.universal-robots.com/t/erro-comunication-ur-with-visor-camera/19148/3 "2022-07-08T09:20:04Z")

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Hi,

we are not constantly monitoring this forum. I only saw this thread by chance and probably much too late.  
Please contact your local SensoPart distributor or [support@sensopart.com](mailto:support@sensopart.com) for any inquiries.  
Thank you and best regards  
Klaus

–  
Dr. Klaus Berdel  
Product Management Vision  
SensoPart Industriesensorik GmbH

> **[SensoPart Industriesensorik GmbH](https://www.sensopart.com/en/)**
>
> Photoelectric sensors and vision sensors for factory automation.

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**Author:** ![kenan](https://avatars.discourse-cdn.com/v4/letter/k/e495f1/32.png) [@kenan](https://forum.universal-robots.com/u/kenan)\
**Post date:** [March 11, 2024, 1:52pm UTC](https://forum.universal-robots.com/t/erro-comunication-ur-with-visor-camera/19148/4 "2024-03-11T13:52:54Z")

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Do not contact sensopart in vain, a clear answer is given. It directs you to the sales office.