# Debug steps for UR10 that does not turn on

**URL:** <https://forum.universal-robots.com/t/debug-steps-for-ur10-that-does-not-turn-on/347>\
**Category:** Technical Questions\
**Tags:** electrical\
**Created:** [November 6, 2016, 4:36pm UTC](https://forum.universal-robots.com/t/debug-steps-for-ur10-that-does-not-turn-on/347 "2016-11-06T16:36:54Z")\
**Posts on this page:** 2\
**Page:** 1

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**Author:** ![anon67492748](https://avatars.discourse-cdn.com/v4/letter/a/6a8cbe/32.png) [@anon67492748](https://forum.universal-robots.com/u/anon67492748)\
**Post date:** [November 6, 2016, 4:36pm UTC](https://forum.universal-robots.com/t/debug-steps-for-ur10-that-does-not-turn-on/347/1 "2016-11-06T16:36:54Z")

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Hey!

I got a new UR10 (CB31) that I could set up and move around. I then wanted to move the controller box so I shut it down, removed the cables but after reconnecting everything, nothing comes up. (Power button on teach panel stays dark, no sound, no blinkenlights).  
It’s a rather bad timing as I need it for a demo but I am running out of ideas. (power outlet is working, I made sure that both sides of the power cable are plugged in, arm is connected).

What are the next steps?

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**Author:** ![jbm](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.universal-robots.com/jbm/32/614_2.png) [@jbm](https://forum.universal-robots.com/u/jbm)\
**Post date:** [November 9, 2016, 9:44pm UTC](https://forum.universal-robots.com/t/debug-steps-for-ur10-that-does-not-turn-on/347/2 "2016-11-09T21:44:26Z")

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Hi @anon67492748

Please consult the distributor you bought the robot from in respect to this issue.

Br. Jacob