# Can't access to console **URL:** \ **Category:** Technical Questions\ **Created:** [October 26, 2023, 8:44am UTC](https://forum.universal-robots.com/t/cant-access-to-console/31110 "2023-10-26T08:44:05Z")\ **Posts on this page:** 3\ **Page:** 1
**Author:** ![giorgigedaminski](https://avatars.discourse-cdn.com/v4/letter/g/898d66/32.png) [@giorgigedaminski](https://forum.universal-robots.com/u/giorgigedaminski)\ **Post date:** [October 26, 2023, 8:44am UTC](https://forum.universal-robots.com/t/cant-access-to-console/31110/1 "2023-10-26T08:44:05Z")
Hello everyone, I’m need to find MAC address of UR10e. I’ve read that I need to find it from console, but the problem is that I can’t enter the console. I tried all the ways I found on forum: ctrl+alt+F1, ctrl+alt+F7, ctrl+alt+f9. I tried them both ways, while booting and robot is on. CTRL+ALT+F7 and CTRL+ALT+F9 takes me out from polyscope, but after some seconds robot goes back to polyscope again. Do you have any idea what can cause my problem? Regards ---
**Author:** ![efn](https://avatars.discourse-cdn.com/v4/letter/e/35a633/32.png) [@efn](https://forum.universal-robots.com/u/efn)\ **Post date:** [October 26, 2023, 10:49am UTC](https://forum.universal-robots.com/t/cant-access-to-console/31110/2 "2023-10-26T10:49:16Z")
I don’t know how to access the terminal on the e-series - Google says CTRL+ALT+T for Linux? The robot must be booted completely. However, if you connect your computer to the same LAN as the robot, you will be able to use the command “arp -a” with the terminal (cmd) in Windows. 🙂 ---
**Author:** ![giorgigedaminski](https://avatars.discourse-cdn.com/v4/letter/g/898d66/32.png) [@giorgigedaminski](https://forum.universal-robots.com/u/giorgigedaminski)\ **Post date:** [October 26, 2023, 11:58am UTC](https://forum.universal-robots.com/t/cant-access-to-console/31110/3 "2023-10-26T11:58:40Z")
Thanks for your support. I found it. I connected robot and pc to the same router and called “arp -a” from cmd. It worked perfectly.